Our terms & conditions:

1. Detailed description of services

Claim Victory Tours  is a business in the Tourism service industry that provides individuals the opportunity to book several tours & activities. Claim Victory Tours also provides volunteering opportunities in South Africa and Namibia.

2. Export restriction 

The offerings on our website are non-restricted and open to everyone globally.

3. Refunds policy

The provision of goods and services by Claim Victory Tours is subject to availability. In cases of unavailability, Claim Victory will refund the client in full within 30 days.

In the event of cancellations, the following penalties will be applicable:

  • Cancellation 3 weeks before expected departure: 20% cancellation fee required
  • Cancellation 2 weeks before expected departure: 40% cancellation fee required
  • Cancellation 1 week before expected departure: 60% cancellation fee required
  • Cancellation 0 – 3 days before expected departure: 100% cancellation fee required

4. Customer Privacy policy

Claim Victory Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Claim Victory Tours bank account, the details of which will be provided on request.

6. Card acquiring and security

Card transactions will be acquired for Claim Victory Tours via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Claim Victory Tours separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

Claim Victory Tours takes responsibility for all aspects relating to the transaction including sale of services sold on this website, customer service and support, dispute resolution.

11. Country of domicile

This website is governed by the laws of South Africa and Claim Victory Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Claim Victory Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Claim Victory Tours (close corporation) based in South Africa trading as
Claim Victory and with registration number 1999/037189/23 and includes the following Directors:

Francois Jacobus Bezuidenhout

Christiaan Petrus Bezuidenhout

Carli Burger

Magdalena Aletta Bezuidenhout

14. Claim Victory Tours contact details

Company Physical Address: 50 Zinnia Road Ridgeworth Bellville Cape Town 7530
Email: bookings@cvvolunteers-sa.com Telephone: +27 21 910 0890

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